Shipping Policy

We ship worldwide directly from our production facility in Ukraine using reliable courier services such as DHL, USPS, Royal Mail, Nova Poshta, and UkrPoshta.

🌍 Delivery Information:

• Average delivery time: 7–14 business days depending on your location and customs processing.

• Shipping cost: The average international shipping cost is $40, paid by the customer at checkout.

• Customs fees: Import duties and taxes may apply, depending on your country's regulations. These are also the responsibility of the customer.

⏳ Delays:

Delivery times may be affected by customs clearance, weather conditions, airline disruptions, or other external factors. Please be patient — we do our best to ensure safe and timely delivery.

🙋 Have Questions?

We're always happy to help.
📩 Email: metadeskukraine@gmail.com

(Delivery times do not include weekends or public holidays)

🛠 Production Time:

All items are made to order.
Production usually takes 7–14 business days before dispatch.
We are constantly working to reduce lead time.

🔄 Address Change:

If you need to change your shipping address, contact us immediately at metadeskukraine@gmail.com. Once your order has been shipped, we cannot modify the delivery address.

❌ Canceling an Order:

To cancel your order, email us as soon as possible.
If your order has already been shipped, cancellation is no longer possible.
Email: metadeskukraine@gmail.com

⚠️ Customs & Import Taxes:

Orders are shipped from Ukraine. Depending on your country's customs laws, your order may be subject to import duties or VAT. These fees are not included in the product price and must be paid by the customer.

For more details, contact your local customs office or reach out to us.

⚠️ Please note: Prices in our store do not include shipping or customs fees. These costs are calculated and paid separately.

📦 Shipping Methods:

USPS: 8–12 business days

DHL: 6–12 business days

Nova Poshta International: 4–12 business days

UkrPoshta: 8–24 business days

Royal Mail: 10–14 business days

(Delivery times do not include weekends or public holidays)

🛠 Production Time:

All items are made to order.
Production usually takes 7–14 business days before dispatch.
We are constantly working to reduce lead time.

🔄 Address Change:

If you need to change your shipping address, contact us immediately at metadeskukraine@gmail.com. Once your order has been shipped, we cannot modify the delivery address.

❌ Canceling an Order:

To cancel your order, email us as soon as possible.
If your order has already been shipped, cancellation is no longer possible.
Email: metadeskukraine@gmail.com

⚠️ Customs & Import Taxes:

Orders are shipped from Ukraine. Depending on your country's customs laws, your order may be subject to import duties or VAT. These fees are not included in the product price and must be paid by the customer.

For more details, contact your local customs office or reach out to us.

⏳ Delays:

Delivery times may be affected by customs clearance, weather conditions, airline disruptions, or other external factors. Please be patient — we do our best to ensure safe and timely delivery.

🙋 Have Questions?

We're always happy to help.
📩 Email: metadeskukraine@gmail.com

We offer secure and flexible payment options for your convenience. Choose your preferred method:

✔ Credit & Debit Cards (processed via Stripe) – Fast and secure transactions.
✔ PayPal – A trusted global payment solution.

Your security is our priority – all payments are encrypted and protected. ✅

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at metadeskukraine@gmail.com. Please note that returns will need to be sent to the address we will provide when you contact us by mail.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customized or personalized items, which are specifically created based on your preferences and cannot be resold, are generally not eligible for returns or refunds unless they arrive damaged or with errors on our part.
Personalized/Customized item - is any item that was personalized with your name/date or was customized upon your request.
We cannot accept returns on sale items or gift cards.

Non-personalized products can be returned.
Non-personalized item - is any item that wasn't personalized with your name/date or was customized upon your request.
How to return a non-personalized item:
1. Inform about the intention to return the paid product;
2. Report the declaration number of the sent parcel and the bank card number for the refund;
3. After receiving the product within 10 working days, we will return your money or another product
4. All services of carriers or funds transfer commissions are paid for by the client.

Damages and issues
In the case of damaged or defective personalized items, please contact our customer support team  immediately with clear photos showcasing the issue. We will assess the situation and provide an appropriate solution. 
Procedure for returning goods of inadequate quality:
1. Inform about the intention to return the paid product;
2. Report the declaration number of the sent parcel and the bank card number for the refund;
3. After receiving the goods within 10 working days, we will return your money or other goods
4. All services of carriers or funds transfer commissions are paid for by the client.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.   Please note that the original shipping charges (if applicable) are non-refundable.
If more than 15 business days have passed since we’ve approved your return, please contact us at metadeskukraine@gmail.com.

Exchanges:
We currently do not offer direct exchanges.

Please note that this return and refund policy is subject to change without prior notice. We encourage you to review the policy periodically to stay informed about any updates.
If you have any questions regarding our return and refund policy, please don't hesitate to contact our customer support team. metadeskukraine@gmail.com.